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 ClinicOffice Support Forum • View topic - Duplicate Record Value

Duplicate Record Value

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Duplicate Record Value

Postby eniola231 » July 28th, 2017, 8:58 am

Hello,
I have been trying to access one of my patients record, every time I attempt , a dialogue box with a your caution says " A record already exist with the value 'per, 1060511180833163969' . Please enter a unique value for this record.
eniola231
 
Posts: 42
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Location: Lagos

Re: Duplicate Record Value

Postby William » July 28th, 2017, 11:51 am

Hi Eniola

Sorry to hear of the issues you have been having. If you have not already done so, please run a check and repair on the database to see if this resolves the issue. The steps on how to do this are listed via the link below.



If you are still having problems after this then we will need to take a look at your database and give you instructions on how to upload it to us.

Please let us know how you get on.
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Re: Duplicate Record Value

Postby eniola231 » May 5th, 2018, 10:42 pm

Hello, am still having the same problem. I have done check and repair but the problem still remains
eniola231
 
Posts: 42
Joined: February 26th, 2013, 6:57 pm
Location: Lagos

Re: Duplicate Record Value

Postby Josh Barrs » May 8th, 2018, 9:39 am

Hi,

Sorry to hear you are still having issues. As my colleague mentioned, you will need to upload a copy of your database to us so that we can take a look for you. To do this, please click the link below, and follow the instructions.

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Re: Duplicate Record Value

Postby eniola231 » May 31st, 2018, 9:04 pm

The link specified is on how to use the consent manager
eniola231
 
Posts: 42
Joined: February 26th, 2013, 6:57 pm
Location: Lagos

Re: Duplicate Record Value

Postby William » June 1st, 2018, 4:24 pm

Sorry about that Eniola. Please find the correct link below.

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Re: Duplicate Record Value

Postby eniola231 » June 3rd, 2018, 7:29 am

Hello William,

Find attached the error encountered during data upload
82BC50AF-349E-47AD-9ACA-BBF9937951C3.jpeg
82BC50AF-349E-47AD-9ACA-BBF9937951C3.jpeg (1.14 MiB) Viewed 2893 times
eniola231
 
Posts: 42
Joined: February 26th, 2013, 6:57 pm
Location: Lagos

Re: Duplicate Record Value

Postby eniola231 » June 3rd, 2018, 8:54 am

File has been successfully uploaded, find attached image
15BA7E70-1E4D-4F90-B1B4-FCE6949E5342.jpeg
15BA7E70-1E4D-4F90-B1B4-FCE6949E5342.jpeg (1.29 MiB) Viewed 2892 times
eniola231
 
Posts: 42
Joined: February 26th, 2013, 6:57 pm
Location: Lagos

Re: Duplicate Record Value

Postby William » June 7th, 2018, 4:14 pm

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Re: Duplicate Record Value

Postby eniola231 » June 7th, 2018, 8:04 pm

Thanks, I can now open the patients record. Please is this operation suppose to wipe the patients data? As I can’t seem to see his previous stored records. (Financial, appointments e.t.c)
eniola231
 
Posts: 42
Joined: February 26th, 2013, 6:57 pm
Location: Lagos

Re: Duplicate Record Value

Postby eniola231 » June 9th, 2018, 9:31 am

Hello Williams,
The patients financial record is missing, all records of previous appointments is also missing. How can I restore them.
eniola231
 
Posts: 42
Joined: February 26th, 2013, 6:57 pm
Location: Lagos

Re: Duplicate Record Value

Postby Support » June 12th, 2018, 8:16 am

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Re: Duplicate Record Value

Postby eniola231 » June 15th, 2018, 3:56 am

Thanks, problem solved , kindly advice on how to prevent reoccurrence in the future.

Regards
eniola231
 
Posts: 42
Joined: February 26th, 2013, 6:57 pm
Location: Lagos

Re: Duplicate Record Value

Postby Josh Barrs » June 18th, 2018, 10:28 am

Thanks for your post.

We would recommend taking daily backups of your database, so that in the event of a database corruption, data can easily be restored with minimal loss.

Please see the link below for instructions on this:-
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