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 ClinicOffice Support Forum • View topic - Backup delay

Backup delay

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Backup delay

Postby eniola231 » May 31st, 2018, 8:48 pm

Hello Support Team,
It takes more than 3 hours to complete my back up and my back up size is usually greater than 3.5gb, is this normal? Pls advice
eniola231
 
Posts: 42
Joined: February 26th, 2013, 6:57 pm
Location: Lagos

Re: Backup delay

Postby eniola231 » June 1st, 2018, 10:53 am

FEACEA43-CEB9-4DFD-A609-B29A7B42F3F4.jpeg
FEACEA43-CEB9-4DFD-A609-B29A7B42F3F4.jpeg (634.96 KiB) Viewed 1636 times

I tried optimizing my database as recommended in one of the links, but I received the attached message at about 82% into the optimization
eniola231
 
Posts: 42
Joined: February 26th, 2013, 6:57 pm
Location: Lagos

Re: Backup delay

Postby William » June 1st, 2018, 4:34 pm

ClinicOffice Support Team
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William
 
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Joined: November 1st, 2007, 8:52 am

Re: Backup delay

Postby eniola231 » June 2nd, 2018, 7:23 pm

Thanks Williams, to back up my data, I logoff then perform backup operation, the system will not allow me perform a backup when I am logged on.
I followed the instructions recommended but I still encountered the eeeor message #1004 on attempt to optimize my data.
eniola231
 
Posts: 42
Joined: February 26th, 2013, 6:57 pm
Location: Lagos

Re: Backup delay

Postby Josh Barrs » June 5th, 2018, 11:54 am

Hi Eniola,

When you are selecting to back up the database, what level of compression are you using? Please can you select 'Normal' if you are not already doing so and see if that goes through.
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Re: Backup delay

Postby eniola231 » June 5th, 2018, 3:03 pm

Yes, I have always been using normal compression
eniola231
 
Posts: 42
Joined: February 26th, 2013, 6:57 pm
Location: Lagos

Re: Backup delay

Postby William » June 20th, 2018, 3:13 pm

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